Business Policies

Appointment & Payment Policy

To Book online, you will be prompted to create a profile so you can electronically sign our waiver and receive appointment reminders. If you loathe technology and would prefer assistance with booking, please call us at 330-235-1726 and we will be happy to assist you.

We do not require upfront payment for services; however, a valid card on file is necessary to reserve your appointment. By booking, you agree to our cancellation and no-show policies without exception.

Appointment Requests

A full business day’s notice is required for Reiki and Massage appointment requests unless otherwise arranged with the practitioner. Appointment requests will be approved during business hours only.

Cancelation + No-Show Policies

Cancellations made less than 24 hours before the class will incur a charge of 50% of the service fee. The remaining 50% will be credited to your Zenning Client Profile Account. No-shows, including those arriving 15 minutes late, will be charged 100% of the service fee.

Cancellations made with at least 24 hours' notice will result in a full credit to your Zenning account.

Refunds are only provided if the instructor or practitioner cancels or due to inclement weather. Otherwise, payments will be credited to your Zenning account.