Business Policies

Appointment & Payment Policy

To Book online, you will be prompted to create a profile so you can electronically sign our waiver and receive appointment reminders. If you loathe technology and would prefer assistance with booking, please call us at 330-235-1726 and we will be happy to assist you.

We do not require upfront payment for services; however, a valid card on file is necessary to reserve your appointment. By booking, you agree to our cancellation and no-show policies without exception.

Appointment Requests

A full business day’s notice is required for personal service appointment requests unless otherwise arranged with the practitioner. Appointment requests will be approved during business hours only.

Cancelation + No-Show Policies

Cancellations made less than 24 hours before the appointment will incur a charge of 50% of the service fee. The remaining 50% will be credited to your Zenning Client Profile Account. No-shows, including those arriving 15 minutes late, will be charged 100% of the service fee. *Please note that Desiree, LMT has her own, separate policies for massage therapy services, and her policies might differ from Zenning.

Cancellations made with at least 24 hours' notice will result in a full credit to your Zenning account.

Refunds are only provided if the instructor or practitioner cancels or due to inclement weather. Otherwise, payments will be credited to your Zenning account.